Field Status Review — BPO Queue
Review the ingestion and validation status of each field that needs judgement. Confirm or correct AI-prepared values, resolve policy and clearance exceptions, and approve a complete submission for underwriting. Nothing is written to AQUA before approval.
AI assessment for underwriter review — advisory only. It contains no pricing: any premium shown anywhere on this page is a figure the broker submitted, not one the AI produced. Generated Sep 2, 2026 1:56 PM using gpt-5.6-sol.
Operations
George's, Inc. is a vertically integrated poultry producer operating 34 scheduled locations across Arkansas, Missouri, and Virginia. The schedule includes poultry-processing and further-processing plants, hatcheries, feed mills and grain elevators, truck shops and transportation operations, refrigerated and dry storage, wastewater operations, offices, and an aircraft hangar.
Risk narrative
Refer and pend: this is a large, vertically integrated poultry account with 34 scheduled industrial, storage, transportation, and office locations, but the submitted machinery-manufacturing class is materially inconsistent with verified poultry processing and Dellwood’s class guidance. Products allegations and recurring commercial-auto collisions create both frequency and excess-severity pressure; one Liberty auto entry incurred $1,268,585, and the broker reports an undisclosed limits loss causing Markel’s nonrenewal. A verified 2021 machine amputation and chemical, wastewater, cooking, feed-mill, and truck-shop operations reinforce the need for robust controls. Action is blocked until the tower attachment, underlying limits, limits loss, classifications and gross sales, premises schedule, driver information, and loss totals are reconciled.
Hazards severity and frequency graded separately — they drive different decisions
The loss materials visibly include recurring products-liability allegations. A contaminated or widely distributed production lot could create multiple claimants and aggregation above the primary layer.
Controls noted: The premises include federally inspected poultry operations, but the supplied record does not establish specific food-safety, traceability, recall, or foreign-material controls.
Control gaps: HACCP and preventive-control documentation, foreign-material detection, allergen segregation, sanitation verification, supplier controls, lot traceability, recall testing, and product-recall insurance were not established.
OSHA documented a 2021 fingertip amputation when an employee cleared an obstruction from powered poultry-processing equipment, resulting in a serious citation and $9,557 final penalty.
Controls noted: No machine-guarding, lockout/tagout, sanitation shutdown, or contractor-control program was evidenced in the supplied extracts.
Control gaps: Current machine-guarding audit, lockout/tagout procedures, interlocks, training records, sanitation contractor oversight, and corrective actions following the 2021 OSHA case were not established.
Loss runs show recurring collisions, backing, rear-end, intersection, trailer, and property-damage events. The broker also references a limits loss affecting the excess tower.
Controls noted: The broker identifies a telematics supplement and safety presentation among the attachments, but their control details were not established in the supplied record.
Control gaps: The outstanding driver schedule, current fleet counts, MVR standards, driver qualification and monitoring, telematics results, backing controls, fatigue management, maintenance, and severe-accident corrective actions remain unconfirmed.
The scheduled processing and feed-mill locations include historically reported fry lines, cooking heaters, scrubbers, silos, and EPA TRI-reported chemicals. A major fire, explosion, or toxic release could affect employees, contractors, neighbors, and multiple coverage lines.
Controls noted: Official records establish regulated environmental operations and chemical reporting, but current fire, refrigeration, dust, and process-safety controls were not supplied.
Control gaps: Process-hazard analysis, ammonia mechanical-integrity and emergency plans, hot-work controls, sprinkler and alarm details, cooking-system suppression, silo explosion protection, housekeeping, and combustible-dust controls were not established.
The complaint did not establish a violation, but the combination of poultry processing, overnight sanitation, chemical handling, and wastewater operations warrants pollution and third-party exposure review.
Controls noted: Arkansas DEQ records identify permitted industrial operations and documented referral of a 2022 wastewater complaint to the local pretreatment program.
Control gaps: Current permits, compliance history, pretreatment controls, spill prevention, drainage diagrams, contractor responsibilities, and pollution coverage were not established.
The schedule includes large processing sites, storage facilities, feed mills, truck shops, elevators, and an aircraft hangar, creating materially different premises exposures that cannot be evaluated from occupancy labels alone.
Controls noted: No premises protection, construction, lighting, access-control, dock-safety, or inspection information was supplied on the ACORD schedule.
Control gaps: Site-specific construction and protection, visitor and contractor controls, traffic separation, dock safeguards, floor and ice management, emergency access, and inspection practices remain unverified.
Overall grade 5/5. Severe products aggregation, heavy commercial-auto exposure, powered food-processing operations, chemicals, refrigeration, cooking, silos, and multiple industrial premises create credible catastrophe and excess-tower loss potential. The grade also reflects an undisclosed limits loss and the absence of enough control detail to moderate those exposures.
Catastrophe exposure
The 34-location schedule creates multi-state accumulation across Arkansas, Missouri, and Virginia. Commercial property sources report possible B/X or AE flood designations at several submitted sites, but those entries are unverified third-party presentations and the complete schedule lacks construction, protection, values, business-interruption dependencies, and authoritative flood determinations.
Loss analysis Deteriorating13 yr(s) supplied
Thirteen policy periods were supplied; experience is deteriorating and frequency-driven, with severe auto potential and unreconciled GL, auto, and excess totals.
| Policy year | Claims | Paid | Reserved | Incurred |
|---|---|---|---|---|
| 08/31/2018-08/31/2019 | 21 | $175,735 | $0 | $180,206 |
| 08/31/2017-08/31/2018 | 24 | $223,622 | $104,434 | $389,946 |
| 08/31/2016-08/31/2017 | 21 | $408,289 | $0 | $437,886 |
| 08/31/2015-08/31/2016 | 22 | $52,575 | $0 | $54,443 |
| 08/31/2014-08/31/2015 | 18 | $73,669 | $0 | $77,551 |
| 08/31/2013-08/31/2014 | 32 | $395,410 | $0 | $399,525 |
- High The deterministic analysis grades the loss experience 5/5 and Deteriorating.
- High $1,539,557 incurred is 606.1% of the $254,000 expiring premium.
- High The broker reports a limits loss that caused Markel to decline renewal, but supporting details were not supplied.
- High A visible Liberty auto claim incurred approximately $1,268,585 and materially dominates that report.
- Moderate Claim frequency averages 10.6 per year across 13 supplied periods.
- Moderate Loss-run extracts contain different subperiod totals and do not support a complete reconciled GL, auto, and excess summary.
- Moderate Loss-run valuation dates vary, and the current open-claim and post-effective reserve positions require updates.
Appetite view Refer
The deterministic guideline result is ReferToUw, and the underwriting view agrees. Class 56652 carries Dellwood S authority for Premises/Operations and Products/Completed Operations and does not contemplate poultry processing; its moving-parts prohibition is incompatible with the powered processing exposure. The undisclosed limits loss, excess-tower ambiguity, loss deterioration, products aggregation, and unresolved exposure basis require senior casualty and excess review rather than routine acceptance.
In favour
- The broker supplied a broad renewal package and identifies 13 periods of loss history.
- Only one open claim is reported in the summarized older auto history.
- The account has established direct primary placement with AXA XL.
- The broker identified safety and telematics materials, although the specific controls still require review.
- The multi-location schedule identifies the broad occupancy types rather than presenting the account as office-only.
Concerns
- Dellwood class 56652 authority is S for Premises/Operations and Products/Completed Operations.
- Dellwood class 56652 prohibits moving parts.
- The class applies to industrial machinery manufacturing, while official and submitted evidence establishes poultry processing.
- Clearance disposition is Blocked.
- The requested excess attachment and underlying limits are unresolved.
- The limits loss and incumbent nonrenewal require referral.
Business opportunity Win likelihood Moderate
The broker is seeking replacement quota-share capacity after Markel's nonrenewal and Everest's expected move up the tower, creating a real opening. However, the requested effective date has passed, the file remains blocked, the incumbent layer pricing is disclosed, and material loss and tower information is missing.
Why it is in the market. The broker states that Markel will not renew after a limits loss and Everest must move higher in the tower. This is primarily adverse-loss displacement rather than ordinary market testing.
The account offers meaningful premium and tower participation, but desk effort should be controlled until the broker provides the limits-loss file, final tower, correct classifications, and reconciled exposure. Any opportunity is excess-led and will require senior authority and treaty confirmation.
Account rounding leads
- Property and business interruption. Processing plants, hatcheries, feed mills, elevators, cold storage, fry lines, refrigeration, silos, and interdependent operations create substantial property and continuity exposure.
- Commercial auto. Transportation locations, truck shops, fleet operations, and recurring collision losses make auto a central account line.
- Workers compensation. The submission reports 7,789 full-time employees and $341,541,272 payroll in machinery-intensive poultry operations.
- Product recall and contamination. Processed poultry products and recurring foreign-object, foodborne illness, contamination, choking, and allergen allegations create recall and contamination exposure.
- Pollution liability. Wastewater, ammonia, chlorine, nitric acid, peracetic acid, sanitation chemicals, feed mills, and historical environmental records create pollution exposure not adequately addressed by standard GL.
- Cyber. A large multi-state employer and producer likely holds employee, vendor, operational, and logistics data, although the specific systems and controls were not supplied.
- EPLI. The reported workforce of 7,789 full-time employees creates material employment-practices exposure.
Questions for the broker
- High Please provide the complete claim detail for the limits loss, including date, line, facts, paid and reserve, current status, layer penetration, whether the exposure remains operational, and corrective actions.This loss caused Markel's nonrenewal and may determine whether the requested excess layer is acceptable.
- High Please confirm the exact participation requested, final $100,000,000 tower structure, $15,000,000 excess of $10,000,000 layer terms, underlying GL and auto limits and aggregates, retained limits, carriers, and any gaps or drop-down exposure.The supplied tower and application information conflict, so attachment and maximum loss cannot be evaluated.
- High Please confirm whether ISO class 56760, Meat, Fish, Poultry or Seafood Processing - not in airtight containers, applies and provide audited annual gross sales for that class; separately identify any products packed in airtight or vacuum-packed containers and provide their gross sales for potential class 56759.The submitted machinery-manufacturing class is not supported, and correct class-specific sales are required for rating.
- High Please reconcile the reported $1,977,000 annual gross sales to the 7,789 full-time employees and $341,541,272 payroll, and provide total audited gross sales by entity, operation, and location.The current sales exposure appears materially understated or entered in an inconsistent unit, making the AQUA ISO GL premium provisional.
- High Please provide a current reconciled loss summary by policy year and line, including all paid, expense, reserve, incurred, open claims, claims above $250,000, and losses entering any excess layer.The supplied reports contain inconsistent subperiod totals and cannot support experience evaluation of the proposed layer.
- High Please provide the outstanding driver schedule and current fleet schedule, together with telematics results, MVR criteria, maintenance standards, fatigue controls, backing controls, and corrective actions following severe auto events.Commercial auto is the dominant frequency and excess-severity driver.
- High Please reconcile all 34 scheduled locations, including the duplicate 1409 S. Thompson entries, the two Batesville entries at 1810 S. St. Louis, Cassville state and ZIP discrepancies, and the actual industrial operations at 402 W. Robinson.Correct locations and operations are necessary for classification, accumulation, premises review, and attachment analysis.
- Medium What were the corrective actions from the 2021 machine-amputation case, and what is the subject and current status of the OSHA referral inspection opened August 11, 2026 at 1306 Kansas?The answers determine whether machine-guarding and lockout/tagout concerns are historical or ongoing.
- Medium Please provide current product-safety and recall controls, including foreign-material detection, allergen segregation, sanitation verification, lot traceability, complaint trending, and mock-recall results.Recurring products allegations and potential batch aggregation are material GL and excess drivers.
- Medium Please describe current ammonia, chlorine, cooking-oil, combustible-dust, silo, wastewater, and sanitation-contractor controls, and identify pollution and product-recall coverage currently carried.These exposures may require exclusions, separate coverage, higher attachment, or risk-control review.
Information still needed
- Full-catalog poultry-processing classification review and underwriter-approved class schedule.
- Audited gross sales allocated by class, operation, entity, and location.
- Final excess tower chart, requested participation, attachment, underlying limits, aggregates, retentions, carriers, and forms.
- Complete documentation for the broker-referenced limits loss.
- Current reconciled GL, auto, and excess loss summaries and claim detail.
- Complete and corrected premises, operations, construction, protection, and employee schedules.
- Current expiring policy number, premium, underlying terms, and placement status.
- Outstanding driver and fleet schedules with safety and telematics information.
- Product-safety, recall, allergen, sanitation, and foreign-material controls.
- Machine-guarding, lockout/tagout, contractor, chemical, wastewater, fire, refrigeration, and combustible-dust controls.
- Confirmation of the correct August 31, 2026 effective date and explanation of the conflicting ACORD policy period.
- UW confirmation of suggested class 56760 — Meat, Fish, Poultry or Seafood Processing - not in airtight containers, plus annual gross sales; premium remains $0 because exposure is unavailable, not because the risk has no premium.
- UW confirmation of suggested class 56759 — Meat, Fish, Poultry or Seafood Processing - in airtight containers, plus annual gross sales; premium remains $0 because exposure is unavailable, not because the risk has no premium.
What this assessment could not establish. The source package is substantial, but portions of the structured extraction and several loss files were truncated. Only six Union auto periods had a fully visible policy-year summary, although 13 periods were supplied overall. Sedgwick totals, complete GL products losses, excess-layer losses, the broker-referenced limits loss, safety-presentation details, and the final tower were not fully available. No independent conclusion was drawn from unverified property records, commercial flood data, or the BestPlaces score. Public incidents are regulatory or public-record findings and have not been treated as insurance claims.
The broker email states effective date 08/31/2026, while one extracted ACORD 125 batch result reports an ACORD policy period of 08/31/2025-08/31/2026. The broker's later renewal date controls the endpoint effective date, but the application date discrepancy should be confirmed.
Use the broker or agency identity confirmed by BPO from the source email and application.
The structured extraction results were truncated at 80000 of 283470 characters; additional attachment classifications, schedules or claim details may be present in the omitted portion.
Choose and record the value that should control the submission.
The supplied loss-run portions contain different subperiod summaries and totals, including Union summaries reporting 138 claims and other portions showing smaller claim subsets. A complete reconciled total cannot be established from the supplied extracts.
Use the policy dates confirmed by BPO as applying to this submission.
No suitable poultry-processing or food-manufacturing row appears in the authoritative ISO shortlist. Class 56652 is retained only as the closest available manufacturing proxy and is materially mismatched; full-catalog classification review is required.
Choose and record the value that should control the submission.
The email requests a 7500000 quota-share participation in a 15000000 layer excess of 10000000, while extracted ACORD 131 results refer to an overall 100000000 umbrella/excess limit and a 10000 SIR. The requested layer, attachment point, underlying limits and retained-limit structure require confirmation.
Choose and record the value that should control the submission.
The website lists corporate headquarters at 402 W. Robinson Ave., Springdale, AR 72764, while the controlling broker submission mailing address is PO Box Drawer G, Springdale, AR 72765. The public address has not replaced the submitted mailing address.
Use the verified mailing or principal address selected by BPO, and record the other address as an explanation if needed.
Britt Sellers, CPCU, CRIS, AIM, ASLI, AU
EVP, Head of Brokerage Casualty
2500 Northwinds Pkwy, Ste 425
Alpharetta, GA 30009
T: 470-841-8175 (mobile)
Sent: Tuesday, August 4, 2026 2:14 PM
To: Daniel Sullivan
Subject: Fw: FW: George's, Inc
CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
From: Wells, Susan
Sent: Thursday, July 9, 2026 7:53 PM
To: Daniel Sullivan <dsullivan@dellwood.com>
Cc: casualtysubmissions@dellwood.com
Subject: George's, Inc
Re: George's, Inc
PO Box Drawer G
Springdale, AR 72765
Coverage: Excess
Effective: 08/31/2026
Attached is an underwriting submission for Excess.
Risk: Poultry Processor located in Arkansas. Website https://georgesinc.com/
Opportunity: We place a $100M excess tower. Need help on a QS $7.5M p/o $15M xs $10M layer. Markel and Everest are currently on this layer for $460,000 gross/$230,000net. Due to a limits loss (see RT Summary for details; exposure is no longer on the tower), Markel is not offering renewal. Everest is offering renewal but will need to move up in the tower. If there is another layer you’re interested in, please let me know.
The GL and Auto is placed direct with AXA XL and is in the third year of what was a three-year rate guarantee agreement. Maximum rate increase of 5% for Auto and 3% for GL. Agent is expecting a flat renewal or slight decrease for the renewal.
Included are the following:
- RT renewal summary worksheet which includes exposures, tower structure, exposure history, premiums, loss summary and underlying schedule
- Executive summary
- Acord Application
- Underwriter Presentation INCLUDES SAFETY INFORMATION
- Fleet schedule
- AXA Multi rate agreement and AXA 2025-26 binder. Premium expected to come in flat or slight decrease for 26-27 term. Please use this to start your quoting process
- Telematics supplemental
- Named Insured list
- WC payroll by location/state
- Loss runs
- AXA (Sedgwick) 2022-2026 GL and Auto
- Hartford 2020-2022 GL and Auto
- Liberty 2020-2021 GL and Auto
- Union Insurance 2013-2019 Auto
- Gemini 2021-2026 AL buffer
- Berkshire 2014-2021 AL buffer
- AWAC 2013-2018 GL loss runs
- AWAC 2018-2025 Lead loss runs
- Navigator 2025-2026 Lead loss runs
- Zurich $5M xs $5M 2024-2026 $5M xs $5M
- Markel and Everest 2020-2026 QS $7.5M p/o $15M xs $10M loss runs
Drivers list to follow upon receipt from retailer.
Once you review the information, please let me know if you have any questions.
Regards,
Susan Wells, Vice President
Morris Brokerage Team
12700 Park Central Drive, Suite 2000
Dallas, Texas 75251
Cell: 972-975-0997
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- Appetite No class is confirmed yet, so appetite cannot be checked.
- SIC / NAICS Neither an SIC nor a NAICS code was stated in the submission.
Required fields complete · critical fields reviewed · conflicts resolved or waived · routing confirmed.
Use this only when a rule or underwriting decision means the submission should not proceed. It will be sent to bsellers@dellwood.com and recorded in the audit trail.
Suggested reason — AI and clearance rules prepared this wording for you. Review and edit it before sending.
Approval is currently unavailable: Approval is available under the configured class-only underwriting override; remaining warnings will be retained for underwriter review.